Services Review

Purpose/Charge

CPAB annually conducts an assessment of the overall effectiveness and alignment to mission and goals of a variety of non-degree programs and services at 亚洲色吧.  Similar to the Academic Program Review, this review involves several steps, utilizes data, is built upon input from the program鈥檚 staff, and is geared toward improvement, rather than being evaluative. The result of the review will be a recommendation to the appropriate Vice Chancellor, Cabinet-level position, or Campus Director for one of the following four outcomes, to Enhance, Continue, Continue with ongoing monitoring or revisions, or Reduce/Discontinue.

This process provides a way for 亚洲色吧 to ensure a focus on continuous improvement, alignment of resources to mission and goals, and appropriate engagement of governance and impacted constituencies (NWCCU Standards: 1.B.1.,  2.A.4., 2.E.2.).  Additionally, the Board of Regents鈥� Policy, includes a requirement that each MAU will conduct assessments of all instructional, research, and service programs [emphasis added] with respect to quality, efficiency, and contribution to mission and goals.

Reports and Schedule

The proposed schedule, below, is subject to change. The Vice Chancellor, Cabinet Member or Campus Director may elect to alter the schedule due to personnel changes, external changes, (for example, new regulations affecting the unit鈥檚 work) or similar reasons.

  • FY26
    Schedule TBD
  • FY25

    FY 2025 CPAB Services Assessment Report to Excecutive Council

    Read the full FY25 Report

    FY25 Summary of Unit Assessment Recommendations

    Service Area

    CPAB Recommendation

    Academic Advising, Anchorage Campus

    		 The CPAB recommends enhancement of this service area to increase staffing support, as well as explore tools that can better integrate with our existing systems to reduce manual processing.

    Academic Concierge, Anchorage Campus

    		 The CPAB recommends continuation, and notes that this is a relatively new service that has been diligent in tracking its efforts.
    Career Services, Anchorage Campus The CPAB recommends enhancement of this service, with a focus on improved data collection and more proactive partnerships with academic units.
    Environmental Health and Safety, Anchorage Campus The CPAB recommends continuation with monitoring for this service area and recommends this unit be required to report again next year with data about their services and a clearer articulation of the department鈥檚 role vs staff in other units.
    IT Services, Anchorage Campus The CPAB recommends enhancement of this service in order to grow its support capacity. With increasing demands on technology support, cybersecurity threats, and the growing us of AI, enhanced resources for IT are needed. 
    IT Services, Kodiak College Community Campus The CPAB recommends continuation with monitoring for this service area and recommends this service be required to report again next year with data about their services and a clearer articulation of the department鈥檚 role vs the central ITS department.
    IT Services, Prince William Sound College Community Campus The CPAB recommends continuation with monitoring for this service area and recommends this service be required to report again next year with data about their services and a clearer articulation of the department鈥檚 role vs the central ITS department.
    Library, Kenai Peninsula College Community Campus

    The CPAB recommends enhancement of this service and notes the clear articulation of the student demands for their services and how they balance the best uses of space for collections vs student studying. Given the efficient staffing of the Library, additional IT support could enhance service delivery, such as supporting students utilizing proctoring software form the library.
    Facilities and Maintenance, Kodiak College Community Campus The CPAB recommends continuation of this service area.
    Testing Center, Anchorage Campus The CPAB recommends continuation with revisions for this service and recommends that the business plan for this service area be evaluated and adjusted to better meet the needs and revenue requirements of the institution.